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Dịch vụ khách hàng

Thank you very much for your stay with us. In order to offer guest the highest possible quality of service, we highly appreciate if you could spend a few minutes to tell us about what you have experience at Hoi An River Resort & Spa by answering this questionnaire.

The information you give us will be most useful in our continual efforts for improvement.

How did you know the Hoi An River Resort & Spa?

Please tick “x” one of the following or write in your answer

Your arrival

Outstanding Good Average Unacceptable
Limousine
Bellman
Front Desk
Reservation service

Quest Service

Outstanding Good Average Unacceptable
Concierge
Concierge
Massage service
Wake up call
Laundry
Minibar
Business center

Entertainment, Facilities and Service

Please specify which services did you use at Sense Spa?

Outstanding Good Average Unacceptable
Swimming pool
Badminton
Badminton
Fishing
Boat Trip
Cleanliness

Your room

Did you like your room?

Outstanding Good Average Unacceptable
Clean
Comfortable
Well equipped
Adequate working space
Sufficient guest amenities

Your breakfast

Did you have breakfast? How do you rate?

Outstanding Good Average Unacceptable
Quality of breakfast
Quality of breakfast
Variety of breakfast
Bar & Restaurant

How do you rate the quality of food?

Outstanding Good Average Unacceptable
Song Do Restaurant
Faifo Bar
Pool Bar
The view
Meetings

Your overall opinion

Do you think we respect the following principles?

Outstanding Good Average Unacceptable
Warm welcome
Recognize and anticipate your needs
Response quickly

What is your overall impression of the hotel?

Outstanding Good Average Unacceptable
Your overall impression

Additional comments and suggestions

Please input your information and click SEND to finish feedback to us: